Hi there!
We're making some improvements to My Account - we aim to have the site back online by 5 AM AEST, Sunday 5th September.
Most services are still online!
You can still go to optus.com.au to access lots of the things you might use My Account for. Go to optus.com.au if you want to:If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.
To recharge your Prepaid service
- Dial 444 to recharge by Credit Card
- Dial 555 to recharge with voucher
Sorry we're offline. We'll be back soon!
The Optus My Account team
| Personal Enquiries | Number | Operating Hours |
| Sales & Enquiries | ||
| Mobile | 1300 301 937 | 8.30am - 9.30pm Monday to Friday 9.00am - 6.00pm Saturday |
| Home Phone | 133 345 | 8.00am - 9.00pm Monday to Friday 8.30am - 7.00pm Saturday |
| Internet | 133 345 | 8.00am - 9.00pm Monday to Friday 8.30am - 7.00pm Saturday |
| TV | 133 345 | 8.00am - 9.00pm Monday to Friday 8.30am - 7.00pm Saturday |
| Optus Customers & Billing | ||
| Mobile | 1300 300 937 | 24 x 7 |
| Mobile Pre-Paid | 1300 555 002 | 24 x 7 |
| Mobile Coverage Updates | 1300 300 041 | |
| Home Phone | 133 937 | 8.00am - 7.00pm Monday to Friday 8.00am - 5.00pm Saturday (Closed public holidays) |
| Internet | 133 937 | 24 x 7 |
| TV | 133 937 | 8.00am - 10.00pm Monday to Sunday (Closed public holidays) |
| Calling Card Access | 18 999 | |
| Customers Calling from Overseas | ||
| Mobile | +61 2 9342 5678 | |
| Moving House | ||
| Mobile | 1300 720 225 | 24 x 7 |
| Home Phone | 133 937 | 8.00am - 7.00pm Monday to Friday 8.00am - 5.00pm Saturday (Closed public holidays) |
| Internet | 133 937 | 24 x 7 |
| TV | 133 937 | 8.00am - 10.00pm Monday to Sunday (Closed public holidays) |
| Service Difficulties & Faults | ||
| Mobile, Home Phone & TV | 131 344 | 24 x 7 |
| Internet Technical Support | ||
| Dial Up Internet |
1300 301 325 | 24 x 7 |
| Broadband: DSL |
1300 309 333 | 24 x 7 |
| Broadband: Cable | 1300 300 693 | 24 x 7 |
| Optus Special Assistance Service | ||
| Fault rectification for those
who have a medically certified life-threatening condition. Find out more about OSAS. |
133 937 | |
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| Small Business Enquiries | Number | Operating Hours |
| All enquiries: Sales, Customers, Billing, General Enquiries and Moving House | ||
| Mobile | 133 343 | 7.30am - 10.30pm Monday to Friday 9.00am - 6.00pm Saturday |
| Office Phone | 133 343 | 8.30am - 6.00pm Monday to Friday |
| Internet | ||
| - Dial-up/Web Hosting | 1300 300 951 | 24 x 7 |
| - OptusNet DSL | 1300 309 333 | 24 x 7 |
| - Optus Business Broadband | 133 343 | 8:30am - 6:00pm |
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| Optus Business Enquiries | Number | Operating Hours |
| All Sales Enquiries | 1800 555 937 | 9.00am - 5.00pm Monday to Friday |
| Customer Service | 1300 300 314 | 8.00am - 8.00pm Monday to Friday |
| Service Assurance Support/ Technical Difficulties | 1300 300 332 | 24 x 7 |
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| Optus Wholesale Enquiries | Number | Operating Hours |
| All Enquiries | 1300 300 221 | 8.00am to 8.00pm Monday to Friday |
| Careers @ Optus | Number | Operating Hours |
| Careers and Recruitment | 1300 300 163 | 24 x 7 |
| Optus World Stores | Number | Operating Hours |
| Optus World Stores | 133 999 | |
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| TTY Access | Number | Operating Hours |
| Users with difficulty hearing can use our Teletypewriter service. | ||
| Mobile | 1800 123 124 | |
| Home Phone, Fixed Line, Internet & TV | 1800 500 002 | |
| Emergency TTY number | 106 | |
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