At Optus we offer a variety of ways to pay your bill. Click on your preferred payment method to view details.
Note:
If you service is restricted, click here to pay
online and your payment will be processed immediately and services restored
within 2 hours. There is no need to contact Optus to advise of payment or
request to have your service restored.
BPAY (Savings/Credit Card)
BPAY is available to all Optus customers (except Internet Dial-Up customers).
It allows you to pay your bill from your own bank accounts or credit cards,
providing your bank is a participating member of the BPAY scheme.
-
Information you need – Page 2 of your Optus Bill includes "How to Pay" options, including BPAY biller code and your customer reference number.
-
Payment timeframe - payments made Monday to Thursday will be processed within 24-48 hours. Payments made Friday to Sunday take two business days.
From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Direct Debit
The Optus Autopay service will deduct the total amount due (including
any amount in arrears) from a nominated savings, cheque or credit card account
on the due date. All direct debit customers continue to receive a bill.
-
Payment timeframe - Payments will be on the customers account the next day.
Bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Online
Pay My Bill is a
web based credit card payment option available on our website in the Optus
Customers section. All major credit cards are accepted with a maximum amount
payable per month of $20,000 per account.
Please note: This excludes OptusNet DSL and OptusNet Dial-up as accounts are
direct debit only.
-
Payment timeframe - Payments will be on your account the next day.
Bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Payment Using My Account
My Account is an online service for customers. The service offers you a range of services from viewing your usage and bill payment. For more information please go to My Account.
Bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Credit Card Payment
Make a credit card payment via the phone service or Optus Customer
Service. Credit cards accepted are; MasterCard, Visa, American Express or
Diners. To access this service dial 1300 309 309.
-
Payment timeframe - Payments made before 6pm will be on your account by the end of the same day. (Payments after 6pm will appear by the end of the next day)
Bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Payment Via Mail
Mail your cheque or money order payment with the payment slip at the
bottom of your Optus bill.
-
All payments should be mailed to:
Optus Communications, GPO Box 4101, Sydney NSW 1120
-
Information you Need - When mailing in payments you must include the correct payment slip for each account being paid.
If you are mailing in one cheque to pay multiple accounts then you need to either enclose a payment slip for each account, or attach a separate list of the account numbers and amounts. For Partial Payments please write your Optus account number, phone number and Optus account name on the back of the cheque.
Cheques should be made payable to 'Optus Billing Services Pty Ltd'.
-
Payment timeframe - Payments can take up to 7 working days to reach your account.
Pay At Post Office
Present your payment slip and pay via cash, Eftpos, cheque or money
order at any post office. The Australia Post representative will provide you
with a receipt for payment.
-
Payment timeframe - Payments will be on your account the next day (normal processing time is around 4am the day after payment is made including Saturdays).
Please note: There is a $1.30 fee for Optus bill payments made at Australia Post.
Participating Optus World Stores
You may be able to pay your Optus mobile bill at a participating
store. The store representative will call our customer centre and process the
payment. As not all Optus World stores can accept payment, please call your
local Optus World store to confirm.
-
Information you Need – You need either your current bill or alternatively, if you are the account holder the representative will confirm two forms of identification such as Drivers licence, Medicare card or Credit Card.
