Moving House? Change My Details

Change Billing Address

To change the billing address on your bill, simply complete the form below. Note that you can also make these changes in My Account if you are eligible.

This form can be used for mobile, wireless, home phone, internet and DTV services. If you are moving house and need to arrange for the connection and disconnection of your home services then please use the Relocate Services form.

 Change Billing Address

Relocate Services - Home Phone, Internet and DTV

Use this form if you want to relocate you home phone, internet and/or DTV or to check the serviceability of your new address. The form will relocate your services and up-date your billing address.

 I'm Moving

Relocate Services - Direct Connect

If you’re moving home the easiest way to get your Optus home phone, broadband or pay tv connected is to organise it with Direct Connect.

Direct Connect is Australia’s No.1 Moving Home Connection Company and can arrange your services nationally. In addition, you may also need to connect your electricity and gas or organise home insurance, moving truck, removalists, packing services or cleaning – these can also be done through Direct Connect in the one phone call.

The connections you request will be confirmed with you easily over the phone and best of all the service is free.

Call on Direct Connect 1300 664 715.


Call Direct Connect on 1300 664 715 or go to http://www.directconnect.com.au/service_optus.php

Find out how you can combine products and save with Optus and 'yes' Rewards.

FAQs : Moving House

For your convenience we’ve put together some of the most frequently asked questions about moving house.

Click Show Answer to view the answer.

Q: Can I fill out online forms to arrange the relocation of my services? Show Answer
A: Yes, please complete the Relocation Form to arrange the transfer of your current products and services.
Q: When should I contact Optus to arrange the transfer of my products and services? Show Answer
A: Contact us a couple of weeks before you move so we can connect available services at your new address.
Q: Will I be able to keep my current phone number? Show Answer
A: In most circumstances yes, but sometimes a new number is required at your new address.
Q: Is there a reconnection fee? Show Answer
A: All products have a relocation fee attached when moving.  The amount depends on what products you have, what contract you choose at the new address, what area you move to and whether or not a technician is required.
Q: Are there any other hidden costs involved? Show Answer
A: Call our relocations specialists to discuss fees and charges involved.
Q: Will some of my products take longer than others to transfer across to my new address? Show Answer
A: Sometimes a broadband connection can take a few days longer than your telephone connection.
Q: What details do you need from me when I call up to relocate? Show Answer
A: We'll require some personal identification details to confirm you are the account holder. We'll also need your new address details to confirm available services at your new address.
Q: Will the plan I'm on now be transferred across to my new address? Show Answer
A: This depends on the services available at your new address. Our relocations specialists will confirm if your current plan is applicable for your new address.

Change of Ownership of my Service

Complete the relevant application form below and go to an Optus World Store. To successfully complete the Change of Ownership, both the existing owner and the new owner must be at the store.

Change of Ownership Application Forms

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