Additional Charges & Services
Other charges that may apply
| Other call rates | |
| Community calls - available to customers connected to Optus Local and Optus Long Distance. | Timed 7¢ per minute |
| 1223 - Local and National Directory Assistance* | 50¢ per call |
| Installation charges | |
| Service establishment fee** Includes standard connection from the first socket in your home to the overhead cable (within 50m) and connection at your local Optus exchange. Optus reserves the right to charge for a non-standard connection. |
$77.00 |
| Service activation fee** A one off charge to activate your service. |
$55.00 |
| Non-standard Installation - eg. difficult locations. | Quoted charge |
| Extra sockets These fees apply if you would like additional sockets fitted: - Your second socket. - Each additional socket. |
$99.00 flat rate |
| After installation charges† | |
| Service call (faults) Charge applies to restore your Service if a fault is found to lie within your internal line or equipment. |
$99.00 flat rate |
|
Special request orders Complex - charge applies for complex service charges such as moving your outlet. |
$99.00 $165.00 |
| One off charges | |
| Change of account holder fee If you require a change to your account holder details, this fee applies. |
$55.00 |
| Invoice reprint Optus may charge this fee if a customer requests a copy of an invoice that has already been issued by Optus. |
$5.50 |
| Cancellation fee If you disconnect from the OneTouch Advance package before your initial 12 month agreement is finished, this fee applies. |
$99.00 pro rata |
| Suspend fee If your account is suspended due to non-payment, this fee applies. |
$35.00 |
| Late payment fee If your account is unpaid for more than 30 days a fee is charged. |
$10.00 |
| New number fee For customers who take a new Optus phone number for their first line. |
$55.00 |
| Change number fee If you wish to change your existing service number, this fee applies, per service changed. |
$33.00 |
| Extra monthly charges | |
| Itemised local calls on your bill | $0.00 per month |
*Customers with special communications needs who are unable
to read or handle a phone directory should contact Optus to make special
arrangements for directory assistance.
**Fee does not apply if customer qualifies for free installation offer.
†Please note that charges may apply for after installation service calls and special requests. Fees may also apply for account changes including when your account is suspended, cancelled or paid late.
**Fee does not apply if customer qualifies for free installation offer.
†Please note that charges may apply for after installation service calls and special requests. Fees may also apply for account changes including when your account is suspended, cancelled or paid late.
To switch to Optus Local and Long Distance, choose
your preferred plan and call Optus on 1800 501 064.
How to Buy
 | Sign Up Online for a $20 bonus | |
 | Phone 1800 501 064 |
|
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