The following Frequently Asked Questions relate to BlackBerry® Email
Messaging. Click on Show Answer next to the question below to
view the answer.
IBM, Lotus, Domino and Lotus Notes are registered
trademarks of IBM in the United States.
Microsoft, Windows and Windows NT are the registered
trademarks of the Microsoft Corporation in the United States.
The BlackBerry and RIM families of related marks,
images and symbols are the exclusive properties of and trademarks or registered
trademarks of Research In Motion Limited - used by permission.
| Q: |
How do I set-up and
manage my BlackBerry Internet Service™ account? |
Show Answer |
| A: |
Step-by-step instructions for setting up and
managing your BlackBerry Internet Service account are provided within our 'Getting Started with BlackBerry
Internet Solution Guide' and our 'Managing Your BlackBerry Internet
Service Guide'. |
| Q: |
How do I
integrate my Outlook or Lotus Domino account with my BlackBerry Internet
Service account? |
Show Answer |
| A: |
Please refer to our handy guides for step-by-step instructions for 'Outlook Guide' or 'Lotus Domino Guide'.
Note: Integration of corporate Outlook / Lotus Domino accounts is dependent
on your company’s Corporate IT policy. Administrator access or similar may be
required. Optus is not responsible and accepts no liability for such
policies.
|
| Q: |
How do I
forward my Outlook emails to my BlackBerry device? |
Show Answer |
| A: |
You need to set up auto-forward rules within
Outlook. Please refer to the 'Forwarding Outlook Emails
Guide' for step-by-step instructions. |
| Q: |
What type
of email accounts does the BlackBerry Internet Service integrate with? |
Show Answer |
| A: |
Email accounts include:
-
ISP/ POP3
-
IMAP
-
AOL Mail
-
MSN
-
Microsoft Exchange (Using Outlook Web Access, BlackBerry Mail Connector or
auto-forward rules).
-
IBM Lotus Domino (Using iNotes or the BlackBerry Mail Connector).
Note: Email account integration is subject to service provider availability
and compliance with Corporate IT policies.
|
| Q: |
Will
BlackBerry Internet Service work with my ISP? |
Show Answer |
| A: |
The BlackBerry Internet Service is not suitable for some email accounts.
Please ensure you check with your Internet Service Provider to see whether the
BlackBerry Internet Service may be used with that ISP’s service and whether any
limitations or restrictions apply.
Please note that some ISPs may charge additional fees for the use of the
BlackBerry Internet Service with some email accounts. All such fees shall be
the Customer’s responsibility and Optus accepts no liability for such fees.
|
| Q: |
What are
the benefits of the new, improved BlackBerry Internet Service v2.0? |
Show Answer |
| A: |
The new BlackBerry Internet Service:
- is easier to set up and manage
- offers a simplified mailbox and quota management. The name@optus.ap.blackberry.net
email account is no longer mandatory and may be eliminated entirely.
- depending on your ISP or web mail provider, offers one way synchronization
of read, delete and sent mail items that are initiated from the BlackBerry
device* (*See table below for capabilities.)
| |
Deletes |
Sent – Items |
Read/Unread |
| POP3 |
Yes |
N/A |
N/A |
| IMAP4 |
Yes |
Yes |
Yes |
| Microsoft Exchange |
Yes |
Yes |
Yes* |
| Lotus Domino |
Yes |
Yes |
Yes |
| Outlook Web Access |
Yes |
Yes |
Yes |
| Yahoo! (POP3/IMAP4) |
Yes |
Yes |
Yes |
| AOL (IMAP4) |
Yes |
Yes |
Yes |
| MSN/Hotmail (HTTP Mail) |
Yes |
Yes |
Yes |
| Gmail (POP3) |
Yes |
N/A |
N/A |
All features are mail provider implementation-dependent and are subject to
change.
* Microsoft Exchange v5.5 and earlier do not support
read/unread
|
| Q: |
How do I
know if I am already a BlackBerry Internet Service v2.0 customer? |
Show Answer |
| A: |
If you login to your BlackBerry Internet Service
account and can see an email in-box, you have not yet upgraded to the improved
BlackBerry Internet Service. Otherwise you can check with Optus Customer Care
on 1300 133 731. |
| Q: |
How do I
migrate to BlackBerry Internet Service v2.0 if I want to? |
Show Answer |
| A: |
If you wish to migrate to the improved BlackBerry
Internet Service v2.0, simply login to your BlackBerry Internet Service account
(either via the Internet or using the E-mail Settings icon on the main screen
of your BlackBerry device.) Upon logging in, you will be presented with a
prompt to initiate automatic migration. Read the detailed information on
the prompt to ensure you understand what will be migrated and select Yes,
to upgrade your service. |
| Q: |
What are
the system requirements for BlackBerry Desktop Software? |
Show Answer |
| A: |
The following PC specifications are required to install and use the
BlackBerry Desktop Software:
-
Internet/ email enabled PC with an Intel486™ processor or higher.
-
Windows 98, ME, 200, XP
-
To use the Intellisync tool of the BlackBerry Desktop Software, you must
be running Personal Information Manager (PIM) software such as Microsoft
Outlook, Microsoft Exchange, or Microsoft Schedule+; ACT!; Lotus Notes or Lotus
Organiser; GroupWise; GoldMine; or Netscape.
Important Note: If you use your BlackBerry device with a Macintosh computer
you will not be able to synchronise your BlackBerry device with your desktop
functions such as calendar, contacts, tasks etc.
|
| Q: |
Still
having trouble? |
Show Answer |
| A: |
Contact Optus Mobile Service Difficulty &
Faults on 1300 307 937. |
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