Terms and Conditions
#Network: Dual band (2100/900MHz) handset/device can provide access to 3G services in the Optus dual band coverage area. Outside these areas, service will fall back to our Optus GSM/GPRS network. A number of factors may affect coverage including location and demand on the network. For more information please go to www.optus.com.au/coverage.
°Coverage Satisfaction Guarantee (CSG): To be eligible for CSG you must return all equipment in full working order with original packaging (including your Optus SIM Card) to the place of purchase within 30 days of purchase. You will be responsible for the monthly access fee and any calls/data you have made during your time connected to Optus. You must produce proof of purchase to receive a refund. Any unused credit on your account will be forfeited. Available to new customers connecting to the Optus 2G or 3G networks. Customers on Strathfield plans, corporate plans or recontracting are ineligible. Customers are only eligible to take advantage of the CSG once during the promotion. The CSG offer may expire or be withdrawn at any time. Customers with Satellite Services or the Optus Thuraya Satellite Service are excluded from the Customer Service Guarantee.
†Optus Thuraya Satellite Service: 1. Satellite service is not guaranteed in any location even while in coverage area. 2. Satellite calls require clear line of sight to a Thuraya satellite. Obstructions such as buildings, heavy tree coverage, mountains, bridges, overpasses and garages may restrict the signal. 3. To use the Thuraya Satellite Service, you must have International Roaming activated. 4. Emergency Dialling cannot operate across in satellite mode without the relevant SIM card in the handset. 5. Optus Thuraya satellite handsets cannot dial Emergency Services while the keypad is locked. 6. Emergency Dialling may not operate everywhere overseas in satellite mode (as per international roaming) 7. Satellite calling requires Australian area code for local landline numbers, eg 02 for a NSW number. 8. Receiving SMS is not available in satellite mode from other Australian carriers, eg Telstra, 3, Vodafone. Receiving SMS is not guaranteed from other satellite or international operators. 9. Sending SMS to other satellite phone services such as Iridium or Inmarsat is not guaranteed. 10. Satellite to satellite calls cannot restrict Calling Line Identification. 11. GPRS and MMS are not available in satellite mode. 12. Mobile Internet Browsing, Video calling, 1900 services, Optus Zoo, MyZooNow, Premium SMS(PSMS), Restricted Access (RA) services, Push To Talk (PTT), Mobile IM, TrueLocal, 3G or dual band services are not available in satellite mode. 13. The Thuraya handset does not support Push To Talk (PTT), MMS, Optus Zoo, MyZooNow, Mobile Internet Browsing, Mobile IM, TrueLocal, Video Calling, Optus 3G or dual band services 14. Satellite calls and flagfalls are excluded from all promotions such as 'yes' time. 15. The Coverage Satisfaction Guarantee (CSG) promotion is not available to customers connecting to the Optus Thuraya Satellite Service. 16. For coverage details please see www.optus.com.au/coverage. This offer is available while stocks last and may expire or be withdrawn at anytime without notice. For full Terms and Conditions see www.optus.com.au/sfoa.
*Post-Paid Plans: Only available for new or eligible existing customers who apply to connect to the Optus Mobile Digital service, and pass the Optus credit assessment and who are accepted by Optus. Existing customers must demonstrate that over the three continuous months prior to applying have had an average monthly spend equal to at least the monthly access fee of the Plan. General: Cancellation fees apply. Only available for new or eligible existing customers who apply to connect to the Optus Mobile Digital service, and pass the Optus credit assessment and who are accepted by Optus. Existing customers must demonstrate that over the three continuous months prior to applying have had an average monthly spend equal to at least the monthly access fee of the Plan.
1Pre-paid handsets: Handsets are locked to the Optus network. A fee of $80 applies if network locking is removed within 6 months from activation. If recharges have exceeded $80 no fee applies. While stocks last. No rain checks. Not all handsets available in all outlets. Handsets colours may vary. Limit 1 per customer (except SA). These offers may expire or be withdrawn at any time.
^Optus Turbo Cap: All credits expire within 30 days. Exclusions apply to MyBonus, MyData, Pre-Paid Messaging Money & Pre-Paid Money. MyBonus excludes premium SMS & content, Zoo content usage charges, video calling, 966 and satellite calls. MyData is for use within Australia on internet browsing & downloading content. Standard browsing and downloading charges apply. Data usage charged in 60KB increments. $1.32 per 60KB per data session. Optus2Optus Pre-Paid Messaging Money can be used to text/MMS any Optus/Boost Pre-Paid Mobile within Australia. Pre-Paid Money is credit which can be used to talk, text, MMS and/or video call any Optus/Boost Pre-Paid mobile phone within Australia. Optus Mobile Fair Go™ Policy applies. **Unlimited Myspace/YouTube access provided through Optus Zoo only. Apple iPhone customers are not eligible to receive the unlimited Myspace and YouTube. Standard GPRS charges apply to navigate to YouTube/Myspace Mobile unless the user bookmarks the MySpace & YouTube page through Optus Zoo, and accesses the site through the bookmark in which no GPRS rates apply. See optuszoo.com.au/tc for full details. MySpace Mobile: Available to Optus customers with a compatible handset and an existing MySpace account. YouTube: Available to Optus 3G customers with a compatible handset. YouTube is a registered trademark of Google Inc. Offer may be changed or withdrawn without notice to you. For the most up to date information visit www.optus.com.au/prepaidmobile Optus Mobile Fair Go Policy Applies.