Broadband Terms &
Conditions:
Call costs are additional. Where a bundled option is chosen, we may block
access to a number (other than an emergency service number) if we reasonably
require this to be done for technical, operational or commercial reasons. A
$300 pro-rata cancellation fee applies if you cancel your broadband service
within 24 months. Additional cancellation fees apply to cancel your telephony
or mobile service. All accounts must be in same name and address to be eligible
for bundle rewards. A $9.95 modem delivery applies to all connections ($0
delivery fee for online sales). Optus reserves the right to quote for
non-standard installations.
Data Allowance and Usage will be counted in Megabytes (MB) and
includes both uploads and downloads. If you exceed your monthly data allowance
or your Peak data allowance, access will be speed limited to 64kbps or 128kbps
depending on your plan until the end of the billing month. Plan Data Allowance
consists of Peak data for use between 12pm – 12am AEST/AEDT and Off Peak data
for use between 12am-12pm AEST/AEDT. Off Peak data is only available for the
term of the 24 month contract and is not available on month to month contracts.
If you exceed your Off Peak data allowance, usage will be counted towards the
Peak data allowance. At the end of the contract period your plan will consist
of the Peak data component only. You will be required to sign up to a further
24-month contract to continue receiving the Off Peak data.
Bonus Off Peak data is only available if you sign up online
and for the first 12 months of the 24 month contract and is not available on
month-to-month plans.
| Plan |
Plan Data
Allowance
Peak Data (12pm-12am AEST/AEDT) |
Plan Data
Allowance
Off Peak Data
(12am-12pm AEST/AEDT) |
Bonus
monthly
Off-Peak Data for
Online sign up
(available for first
12 months of contract only) |
Throttling
Speed
(Kbps) |
|
Bundled for 24 months |
| $49.99 21GB Broadband Plan |
7GB |
7GB |
7GB |
64 |
$60 90GB Broadband Plan
(Normally $99.99) |
30GB |
60GB |
N/A |
128 |
Displayed speed Speeds are based on network
testing. Maximum speed is 20Mbps. About 70% of Optus Direct customers
on the DSLD network can typically access speeds of over 5Mbps and 76% of
Optus Cable customers can access speeds of over 8Mbps. Not applicable if
your service has been speed limited. Actual speeds may be slower as many
factors affect speed such as internet traffic, your line condition, your
hardware and software, the source of the download and your location.
Wireless modem: A Home Wi-Fi modem is only included for
new Optus Broadband customers and only with the 90GB Bundled
and Naked Bundled 24 month plans and the 90GB Naked 24 month plan. If there are
obstacles between the wireless modem and your computer, the signal may either
be absorbed or reflected hence the coverage will be decreased; other products
operating in the 2.4GHz radio spectrum, including microwave ovens and some
cordless phones may cause interference.
Serviceability: For technical and commercial reasons not all
homes can receive Optus services. Optus services are not available in all areas
or in NT and TAS. Optus Cable Broadband is only available to selected homes in
Sydney, Melbourne and Brisbane. Optus DSL Direct Broadband is only available
with the Optus Local Direct Service unless a Naked plan is selected. Optus
DSL direct customers that select a Naked plan will not be able to connect or
maintain a home phone service with Optus or an alternate provider. An
additional plan joining fee of $100 may apply to existing customers migrating
from other Broadband plans.
Some customers on the Optus Cable network will be supplied with equipment which
requires mains and power back up. The product may not be suitable if you have a
serious illness or life threatening condition or if you require disability
services or have a back-to-base alarm system or if you require an uninterrupted
telephone line. All Optus supplied equipment remains our property and may be
rented by you and must be returned to us upon request.
All applications for the service are subject to an Optus credit assessment and
acceptance. Optus supplies these services to you on the terms of Optus’
Standard Form of Agreement (the Agreement). The Agreement is made up of your
application, the consumer terms and the service descriptions, standard pricing
tables and any relevant appendices and contains full details of the services
and the terms and conditions of supply of each service including charging,
billing, terms and cancellation. Copies of all the documents that make up your
Agreement (excluding your application) are available on the Optus website at
www.optus.com.au/standardagreements).
‘yes’ Cap $59 Plan for Samsung i7500 Galaxy Terms and
Conditions
'yes' $59 Cap: requires 24-month connection with a minimum
monthly Cap amount of $59.
Optus2AnyOne Value: If you exceed your plans "Optus2AnyOne
Value" in any one billing period, standard rates of your plan will apply for
calls and messages to other Australian network customers and the "Optus2Optus
Value" becomes available. "Optus2AnyOne Value" excludes some call and message
types.
Optus2Optus Value: Customers must utilise their "Optus2AnyOne
Value" before being able to access/use the "Optus2Optus Value". If you exceed
your plans "Optus2Optus Value" in any one billing period, standard rates of
your plan will apply. "Optus2Optus Value" excludes some call and message types.
Calls to selected Optus Fixed Line phones exclude calls to Optus Local Access
Resale customers.
Unlimited Standard SMS and MMS Offer: is only applicable for
standard personal SMS and MMS sent and received within Australia. Offer
excludes all other message types. The unlimited offer is not to be used for
commercial purposes. Optus Fair Go™ policy applies.
'yes' for 5: Applies to national voice calls to other Optus
GSM Mobiles on the same customer account number. Standard call rates of your
plan apply after the first 5 minutes. Optus Mobile Fair Go™ Policy applies and
currently allows up to 1000 minutes per month.
Video Calling: is handset dependent and both parties to the
call must be in a 3G or dual band coverage area. For coverage details see
www.optus.com.au/coverage.
International Video Calling is charged at $1.50 per minute, plus 35c flagfall
per call. International text is 50c per message.
'yes' $59 Cap plan: Is only available for new or eligible
existing customers who apply to connect to the Optus Mobile Digital service,
and pass the Optus credit assessment and who are accepted by Optus. You will
pay the 'minimum cap' amount each month even if you do not make calls to that
value. For the part month, you will pay only part of the minimum spend and you
will also receive only part of the "Optus2AnyOne Value" and "Optus2Optus
Value".
Optus2AnyOne Value: Eligible call and text types
include standard national voice calls, standard national SMS and MMS,
International SMS, national video calls, VoiceMail, PTT (Optus Fair Go™ Policy
applies to PTT up to 150 minutes), national diversions and calls to 13/1300 and
1800 numbers. The Optus2AnyOne Value excludes 124 YES (937), International
Voice including calls to fixed lines or GSM mobiles that switch/divert or
re-route overseas, International Diversions, International Video, International
Roaming, International MMS, International Video Calling, Optus Zoo Browsing,
Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile
Internet usage, Mobile IM - Instant Messaging , TrueLocal usage, Directory
Assistance, Premium SMS and MMS, VOIP services and usage, and 19XX services. If
you exceed your plans "Optus2AnyOne Value" in any one billing period, standard
rates of your plan will apply for calls and messages to other Australian
network customers and the "Optus2Optus Value" becomes available.
"Optus2Optus Value": Customers must utilise their
"Optus2AnyOne Value" before being able to access/use the "Optus2Optus Value".
"Optus2Optus Value" includes standard national voice calls, standard national
SMS and MMS, national video calls, PTT, national diversion calls and calls to
13/1300 and 1800 numbers made from one Optus Mobile Digital customer to another
Optus Mobile Digital customer (on the Optus GSM network) or Selected Optus
Fixed Line phones within Australia. If you exceed your plans "Optus2Optus
Value" in any one billing period, standard rates of your plan will apply.
Selected Optus Fixed Line Phones include those Fixed Line Phones on the Optus
Local Access Direct or Local Access Telephony networks. Excludes calls to Optus
Local Access Resale customers.
General Terms and Conditions:
All accounts must be in the same name and address to be eligible for bundled
rewards. Optus reserves the right to quote for non-standard installations. All
applications for the service are subject to an Optus credit assessment and
acceptance. Optus supplies these services to you on the terms of Optus Standard
Form of Agreement (the Agreement). The agreement is made up of your
application, the consumer terms and the service descriptions, standard pricing
tables and the any relevant appendices and contains full details of the service
and the terms and conditions of supply of each service including charging,
billing, terms and cancellation. Copies of all documents that make up your
Agreement (excluding your application) are available on the Optus website at
www.optus.com.au/standardagreements.
Paper Invoice Fee: Online billing will be phased in over time
and may not be available to you immediately. If we have advised you that online
billing is available to you and you still choose to have a paper bill posted to
you, you will be charged a paper invoice fee of $2.20. If online billing is not
available to you, we won't charge you the fee. Optus will advise you of the
availability of online billing before any fee is charged. For further
information please see
www.optus.com.au/aboutmyaccount.
Credit card fee: I f you use a credit, charge or debit card to
pay your bill, a 1% fee (inc. GST) will be charged. This payment processing fee
will be shown on your Optus bill after the payment has been processed.
Exemptions may apply.
Australia Post fee: If you pay your account at an Australia
Post outlet, you will be charged an account processing fee of $0.55 (inc
GST).
Single bill: Optus may be able to place one or more of
your services that you have with Optus on a single bill. At point of sale you
may choose to have all services billed individually. If you receive a single
bill, afterwards it may not be possible to obtain individual bills for your
services.
Non payment of a bill may result in suspension or disconnection of the
Services. Offers may be withdrawn at any time. Not available with any other
promotional offers except ‘yes’ rewards. ‘yes’ rewards terms and conditions
apply. Installation fees may apply to your phone line. If you have or are
planning to get a monitored service installed, please advise the Optus
Technician at the time of the install. Early disconnection fees apply.
All information correct as at 19 April 2010. SingTel Optus Pty Limited trading
as Optus Communications 1 Lyonpark Road, Macquarie Park NSW 2113 ABN 90 052 833
208.