About My Account
My Account is a free online service that can help you manage your Optus account(s).
Enjoy these great benefits
- Help manage your spend. View and pay your bills online, anytime
- Set up bill reminders. Get email or text reminders sent to your mobile when your bill's ready to be viewed – this can help you manage your account.
- Save time and hassle. Set up regular payment options at your convenience
Just a few reasons to leave paper bills behind!
Am I eligible* for My Account?
My
Account is only available to Optus Pre-Paid Mobile customers and other Optus
customers who have a 14 digit Customer Account Number starting with '8' or '9'.
Your Customer Account Number is located in the top right hand corner on the
front page of your Optus Bill.
If you are not eligible: Access to My Account will be phased in over time and may not be available to all Optus customers immediately. Optus will advise when online billing is available to you. However you are still able to complete the following transactions online:
- Activate your Pre-Paid Mobile
- Recharge your Pre-Paid Mobile
- Pay your bill
*My Account is only available to fixed line customers in an Optus Direct network area. Products serviced by My Account include Local Direct and DSL Direct. Eligible mobile customers can also use this service. Eligibility is based on the Optus billing system in which the service resides.
Signing up for My Account couldn't be easier:
(1) Register a web profile
- Click on the Log In button located at the top right-hand side of this page. When returning you can access My Account from the Optus Home Page - http://www.optus.com.au
- Select the option to create a new username and password. Or if you're an Optusnet internet customer you can choose the option to use your existing username and password & go directly to step (2) below to link your Optus accounts.
- Complete the online registration form and click Submit.
- A confirmation email will be sent to you with a link to the login page. Please enter your username and password, this will then activate your new web profile.
(2) Link your Optus account(s)
Once your web profile is active, before you can use 'My Account' you need to tell us which Optus account(s) you want to link to your web profile
- Click on 'Link your Optus services'
- You then need to enter your account details and click Next.
- Then review and check your personal details
- If you would like to link other accounts click on 'Personal Details' and then select the 'Link Optus Account' option.
(3) How to switch and receive online bills
- Select 'Billing Options' link
- Select the account that you wish to change and click 'edit'
- Click on the button to select the online bills option
- Your bills will now be e-mailed to the email address you entered when you set up your web profile
- That's it, you're done! Now take some time to explore the other functions & benefits you get by using My Account
Features At A Glance
To access these features, you will need to register and use My Account.
Update your details
Change your password. Update your billing address. Let us know when you’re
moving home. Transfer the ownership of your Optus mobile or telephone
service.
View and pay your bills
Pay your bill online via credit card or schedule payments by setting up a
direct debit. Request a bill reprint from a previous billing period.
Request a refund or payment transfer
If you have overpaid your account you can request a refund or payment transfer.
Alternatively, you can leave any credit to be applied against your next
bill.
Change mobile username
Personalise the username that appears on a mobile bill. Great for billing
accounts with several mobile phones.
Configure usage alerts
Whether you're on a Post-Paid Mobile Cap Plan, or you have a fixed line
telephone account Usage Alerts make it easier to control your spending.
Manage products
Add or remove the services linked to your Optus Mobile whenever it suits
you.
Change rate plan
In most circumstances we offer you the flexibility to change your rate
plan.
Unlock PUK
With a couple of clicks you can find out your mobile phone's Personal Unlocking
Key (PUK).
Track orders
View and download your online orders for the previous 6 months.
View requests
View and download your Optus web account activity for the previous 6
months.
Register For My Account
My Account is only available to Optus Pre-Paid Mobile customers and other Optus customers who have a 14 digit Customer Account Number starting with '8'. Your Customer Account Number is located in the top right hand corner on the front page of your Optus bill.
- Visit optus.com.au/myoptusaccount and register a new username and password. If you are an Optus Internet customer, you can use your existing OptusNet username and password to log in to My Account.
- Complete the online registration form and click Submit.
- A confirmation email will be sent to you with a link that you will need to use to activate My Account.
Link Your Accounts
By linking accounts you are able to monitor all your bills under the one web profile when logged into My Account
- Login to My Account using your username and password.
- On the next screen, select "Click here to link your Optus accounts".
- Next, enter your account details and click Submit.
- If you have a web profile and want to add another service, click on "My Details" and select Link My Account.
Switch To Online Bills
By selecting this option in My Account your bills will now be emailed to the email address you entered when you set up your web profile
- Go to My Bills in the left hand menu of My Account
- Select billing options
- Click on edit billing options
- Click on the radio button to switch to online bills
- Your bills will be emailed to the address you entered when you set up your web profile
Please Note: from 1 April 2009, paper bills will cost $2.20 if you choose to continue to receive paper bills.*
*Important information you need to know:
If you are currently being charged a monthly account processing fee of $2.20
(non-direct debit fee) because you have chosen to pay your bills other than by
direct debit, you will not be charged an additional $2.20 paper invoice fee,
unless otherwise notified.
If you need further assistance setting up My Account, please contact us.