About Direct Debit

Using direct debit, you can nominate a bank account or credit card to automatically pay your nominated accounts on the due date each month.

Activating and cancelling direct debit

• Any current scheduled payments will not be automatically deleted.
• Any current invoices that have been issued will not be direct debited and will need to be paid.
• Direct debit requests made close to the next invoice issue date may not be processed in time. Please check your next invoice to confirm whether direct debit will take effect on your next bill.  If the direct debit request was successful, your next invoice will display a message stating, ‘CARD PAYMENT TO BE APPLIED ON…’ , followed by the date the card payment (direct debit) will be applied.

• Direct debit can only be setup on bank accounts or credit, charge or debit cards for which you are the Financial Account Holder.
• From 1 October 2007, the use of a credit, charge or debit card for direct debit or manual payments will incur a 1% payment processing fee of the total amount of the transaction. This fee will appear on the next invoice after the payment has been processed.
• Cancelling direct debit may not prevent payment from being debited if the request is made within 72 hours of the payment due date.
• Cancelling direct debit may incur an account processing fee (excludes Mobile accounts).
• A $2.20 per month fee applies to ‘yes’ Fusion accounts if not paid by direct debit.

Setup Direct Debit

• Optus TV and/or Optus Cable - you will receive one initial bill to confirm the amount charged. As the charges are the same every month, you won't get another bill unless they change. With direct debit we'll waive the account processing fees for Optus TV and OptusNet Cable ($2.20 per month each).
• Optus Cable customers please note - when completing the direct debit form below, please use the Customer Account Number that appears in the top right-hand corner of your most recent Optus Cable Internet invoice.
• Optus Phone and/or mobile phone service - you will still receive your bill every month, so if you have any queries you can confirm the amount with us before the direct debit takes place. This direct debit form cannot be used for OptusNet Dial-up accounts.

Please note: If you set up direct debit via a charge, debit or credit card, a 1% (including GST) payment processing fee will be charged on each payment made.

Set up direct debit online

Optus customers who have a 14 digit account number, starting with ‘8’ can set up a direct debit online. If you are eligible visit optus.com.au/myoptusaccount and register a new username and password to access My Account. 

Customers who are already registered for My Account can log in using their existing username and password and follow the instructions to link their existing accounts and set up direct debit.

OR

Download the direct debit form

1. Download the application form and terms and conditions
2. Complete the form (you can type your details directly into the form online)
3. Print and sign the form
4. Keep the terms and conditions
5. Mail the form to: Reply Paid 63519, Optus Billing Group, Locked Bag 1, NORTH SYDNEY DC NSW 2060

You will need the latest version of the Adobe Acrobat Reader, which you can download from the Adobe website.

When will your direct debit begin?

Your first direct debit will take place on the payment due date of the next bill we issue you after we've processed your form. Your form will be processed within five to seven business days of receipt. Your bill will advise you that a direct debit payment will be made by displaying a message which says, 'CARD PAYMENT TO BE APPLIED ON…', followed by the date the card payment (direct debit) will be applied.

Direct debit queries

For any queries or to cancel your direct debit, please contact us and we'll assist you.

Payment Options

At Optus we offer a variety of ways to pay your bill. Click on your preferred payment method to view details. 

• BPAY (Savings / Credit Card)
• Direct Debit
• Online
• Payment using My Account
• Credit Card
• Payment via Mail
• Pay at Post Office
• Participating Optus World Stores

Note: If you service is restricted, click here to pay online and your payment will be processed immediately and services restored within 2 hours. There is no need to contact Optus to advise of payment or to request your service to be restored.

BPAY (Savings/Credit Card)

BPAY is available to all Optus customers (except Internet Dial-Up customers). It allows you to pay your bill from your own bank accounts or credit card, providing your bank is a participating member of the BPAY scheme.

• Information you need – page 2 of your Optus Bill includes "How to Pay" options, including the BPAY biller code and your customer reference number.
• Payment timeframe – payments made Monday to Thursday are processed within 24-48 hours. Payments made Friday to Sunday take two business days.

From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.

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Direct Debit

The Optus Autopay service will deduct the total amount due (including any amount in arrears) from a nominated savings, cheque or credit card account on the due date. All direct debit customers continue to receive a bill.

• Payment timeframe – Payments will appear on your account the next day.

From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.

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Online

Pay My Bill is a web based credit card payment option available on our website in the Optus Customers section. All major credit cards are accepted with a maximum amount payable per month of $20,000 per account.

Please note: This excludes OptusNet DSL and OptusNet Dial-up as accounts are direct debit only.

• Payment timeframe - Payments will appear on your account the next day.

From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.

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Payment Using My Account

My Account is an online service for customers. The service offers you a range of services from viewing your usage and bill payment. For more information please go to My Account.

Note that from 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.

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Credit Card Payment

• Payment timeframe - Payments made before 6pm will appear on your account by the end of the same day. (Payments after 6pm will appear by the end of the next day)

From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.

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Payment Via Mail

Mail your cheque or money order payment with the payment slip at the bottom of your Optus bill.

• All payments should be mailed to:
  Optus Billing Services Pty. Ltd., GPO Box 4101, Sydney NSW 1120
• Information you Need - When mailing in payments you must include the correct payment slip for each account being paid.
  If you are mailing in one cheque to pay multiple accounts then you need to either enclose a payment slip for each account, or attach a separate list of the account numbers and amounts.  For Partial Payments please write your Optus account number, phone number and Optus account name on the back of the cheque.
  Cheques should be made payable to 'Optus Billing Services Pty Ltd'.
• Payment timeframe - Payments can take up to 7 working days to reach your account.

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Pay At Post Office

Present your payment slip and pay via cash, Eftpos, cheque or money order at any post office. The Australia Post representative will provide you with a receipt for payment.

• Payment timeframe - Payments will be on your account the next day (normal processing time is around 4am the day after payment is made including Saturdays).

Please note: There is a $1.30 fee for Optus bill payments made at Australia Post.

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Participating Optus World Stores

You may be able to pay your Optus mobile bill at a participating store. The store representative will call our customer centre and process the payment. As not all Optus World stores can accept payment, please call your local Optus World store to confirm.

• Information you Need – You need either your current bill or alternatively, if you are the account holder the representative will confirm two forms of identification such as Drivers licence, Medicare card or Credit Card.

Link to Optus Store Locator

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Payment Information

Paying by credit card
From 1 October 2007, payments made by credit, debit or charge card will incur a 1% (including GST) payment processing fee, which is a percentage of the total payment amount. This fee will be applied to your next account.

Why do I pay this fee?
Optus is charged a merchant fee by financial institutions when customers pay their Optus accounts using a credit, charge or debit card. The payment processing fee is based on aggregate merchant service fees charged by financial institutions to Optus, plus the administration cost incurred by Optus to provide the credit, debit or charge card payment option to customers.

How much will I be charged?
Use this calculator to estimate the credit card payment processing fee that will be applied to your NEXT account:

Enter your bill total:   $
Estimated payment processing fee:   $0 ($0 plus $0 GST)

How else can I pay my bill?
Personal customer
Small and Medium Business customer

Missing Payments Investigation

If you have paid your account but it has not been reflected on your account, you can request Optus to investigate the missing payment. In order to proceed with this investigation you will need to fax us your payment receipt or bank / credit card statement.

To speak to a customer service representative about a missing payment please use the contact us page.

When calling, please have the following payment details information ready:

• Account Number
• Account Name
• Service Number
• Payment Date
• Amount Lost
• Total Payment
• Other Optus Accounts details of account number, account name etc
• Payment Method

Payment Method
Depending on your payment method, the following details are required:

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Payment Type
Depending on your payment type, the following details are required.

Advise of a Payment / Restore Services

If your service is currently restricted, click here to pay online and your payment will be processed immediately and services restored within 2 hours. There is no need to contact Optus to advise of payment or request to have your service restored.

If you have already made a payment and would like to advise Optus or have your service restored, dial 133 937. Follow the self-service prompts for “Advice of Payment” and your services will be automatically restored within 2 hours.

When you call, you will need to tell us

• How you made payment
• What amount you paid

Payment Extensions / Overdue Accounts

To arrange a payment extension please use the self-service contact information below. Once your arrangement is made, please disregard any payment reminder notices.

To arrange a payment extension:

• Mobile customers – free call 1509 from your mobile
• Home phone customers – free call 132 926 from your home phone
• If your service has been restricted please dial 133 937. Follow the self-service prompts to either arrange a payment extension or advise of a payment and have your services restored.

You will need to tell us:

• How you will pay
• When you will pay

Request A Refund Or Payment Transfer

To request a refund, please contact us.

You can request a refund if you have:

• Overpaid your account
• Cancelled your account but have received a bill with credit amount.
• Please note: if an account is cancelled and is in credit, a refund cheque will be automatically issued after three months provided there has been no activity on the account.

Optus Pre-Paid customers are not eligible for refunds.

Request a payment transfer
You are required to be the account holder (or have an account level PIN) on the account you wish to transfer funds from. No identification is required on the receiving account.

Exclusions

• Promotional credits such as rollover cannot be transferred to another account.
• Please note: a transfer of funds from a Monthly Billed account to a Pre-Paid account can only be done if you are a billed customer that has transferred your service to a Pre-Paid calling offer.
• Optus Pre-Paid customers are not eligible for transfers.

Request a refund form

Request A Bill Reprint

Optus customers who have a 14 digit account number, starting with ‘8’ can request a bill reprint* online. If you are eligible, visit optus.com.au/myoptusaccount and register a new username and password to access My Account. If you are already registered for My Account, you can use your existing My Account username and password to log in. Once you have linked your Optus accounts to your web profile, follow the steps below to request a bill reprint.

1. On the My Account menu, click on My Bills
2. Select Reprint Bill
3. Select your account number
4. Enter the date range of the bill and then click Submit. You should receive your reprint in the mail within seven (7) working days.

Please note, that unless the request is for your latest bill, a $5.50 charge will be applied to your next bill.

If your account is ineligible for My Account, contact us to arrange your bill reprint.