VoiceMail

Activation

Check if VoiceMail is set up on your phone by dialling 321. If you get the message "Ding Dong that number is not listed", your VoiceMail is not activated. If you need to activate or deactivate Optus VoiceMail free call 1504 from your Optus mobile phone. The service is available 24x7 and will confirm your status via SMS.

Activating / Cancelling Diversions

Via Handset
You can activate, change or cancel diversion settings via the menu of your mobile phone, or by following the steps below.

To activate from your handset, replace XX with a code from below.

Standard Commands

Examples:

To deactivate all diverts enter: ##21#SEND

To activate all conditional diverts enter: **004*321#SEND

Activation
To activate your VoiceMail diversions, enter the codes below into your mobile phone.

Cancellation
To cancel your VoiceMail diversions, enter the codes below into your mobile phone.

User Options

In-Built Help Menus
With your 321 VoiceMail, you can get help with your VoiceMail options at any time by dialling 0.

For further assistance press 0 to be transferred to the Optus Customer Centre.

Note: VoiceMail retrieval charges will apply.

Adjust Ring Time
This allows you to select the ringing time for no reply diversions in intervals of 5 seconds up to 30 seconds, replace XX with a multiple of 5 seconds.

Optus VoiceMail Call Recall
With this optional VoiceMail feature, a text message is sent to your phone, advising of the number of missed call when no VoiceMail message is left.

You can then use this number to call people back.

Note: This feature is only available when the Caller Line Identification (CLI) or number is captured.

Please contact us to switch this feature on.

Optus VoiceMail Call Return
Use the VoiceMail Call Return facility to return your VoiceMail messages whilst still within your mailbox. Press 6 after listening to your messages and Optus VoiceMail Call Return will take care of the rest.

At the end of your call you can wait or press * * to return to your Mailbox and continue listening to your messages.

NOTE: The number is provided only when the Caller ID is captured or if the number is entered by the caller at the end of the VoiceMail message. (This service is only available when retrieving messages from your mobile handset)

VoiceMail retrieval rates apply for the duration of the call in addition to call costs as per your rate plan.

Wake Up/Reminder Calls
You can use your VoiceMail as a Wake Up or Reminder service by programming the service to call your mobile phone at a nominated time of day. Or you can schedule a call to be made regularly from Monday to Friday.

Scheduling a Wake Up/Reminder call

Mobile Internet (GPRS, Optus ZOO, MMS)

You can access the Internet from your mobile phone using GRPS. GPRS is a data technology on the Optus Mobile Network that allows you to send and receive email and access the Internet via Optus Zoo. For information about the array of content and entertainment easily accessible from your Optus Mobile phone, visit Optus Zoo.

Activate GPRS

Step 1: Login into Optus Zoo to verify the make and model of your phone
Step 2: Click the Set up icon
Step 3: Press send
Step 4: An SMS notification message will then be sent to your handset, which will be followed by another SMS with data settings. Please save or activate these settings to your handset.
Step 5: Switch your handset off and on to activate settings.

Cancel GPRS
To cancel your GPRS / Mobile Internet service (GPRS, Optus Zoo, MMS) contact us.

More troubleshooting help for Mobile Internet

Activate MMS
A Multimedia Messaging Service (MMS) compatible handset is required to use this service.

To activate MMS on your mobile

Step 1: Login into Optus Zoo, to verify the make and model of your phone
Step 2: Click the Setup icon
Step 3: Then press send
Step 4: An SMS notification message will then be sent to your handset, which will be followed by another SMS with data settings. Please save or activate these settings to your handset.
Step 5: Switch your handset off and on to activate settings.

Note: You must send an MMS to yourself before you can receive an MMS.

More troubleshooting help for MMS

MyTime Numbers

Set up for MyTime Numbers
Free MyTime minutes or MyTime Money to call 5 Optus landlines or Optus GSM mobiles 24/7. If you’re already with Optus MyTime, nominate your MyTime numbers. You may update any or all of your 5 nominated numbers twice after you connect and twice every time you recharge.

For information on our great calling offers, please see our calling offers and rates.

Mobile Directory Listings

Optus provides directory listing information to a company called Sensis (previously known as Pacific Access) a wholly owned Telstra subsidiary for the provision of White Pages, 1223 and White Pages On Line.

To add or remove a directory listing
Please contact us to add or remove a directory listing.

To change a directory listing
Contact Sensis on 1800 810 211

Using your mobile overseas

• Make and receive voice calls
• Check your VoiceMail
• Send and receive SMS and MMS
• Access and send email

Before you leave Australia

1. 1. If you need to activate or deactivate Optus AutoRoam free call 1503 from your Optus mobile phone. The service is available 24x7 and will confirm your status via SMS.
2. Please check the rates for the countries you are visiting before you leave Australia.
3. Check that your handset will work in the countries you plan to visit. Destinations such as Japan and Korea have networks that may not be compatible with your handset. In this instance, contact us for assistance in renting a compatible handset.
4. It’s a good idea to change the numbers in your handset phonebook to international format (for example +61 4XX XXX XXX for an Australian mobile number or +61 2 9XXX XXXX for a Sydney home phone). This will allow you to call back to Australia from your handset phonebook in the usual way.

When you arrive overseas
Turn on your phone. After about 30 seconds, most phones will automatically select one of the international roaming overseas networks. Once connected, the name of the network will appear on your phone screen. Your phone is then ready to use.

If a network isn’t selected or you would prefer to use a different network (for example, GPRS services may not be available on all networks in a particular country), you can select manually using your handset menu.

Receiving calls while overseas
When using international roaming, your mobile number stays the same.

1. Callers from Australia dial your mobile number as if you were still in Australia.
2. Callers from outside Australia (including callers from the overseas country you’re in) must also dial your mobile number as if you were still in Australia.

Making local and long distance calls while overseas
It’s just as easy to make local and long distance calls on your Optus mobile overseas as it is at home. You can make local and long distance calls, simply by dialling the area code and phone number.

Making international calls while overseas
When making international calls enter the number in international format:

1. Dial +. This will automatically substitute for the international exit code for the country you’re in.
   On most phones the + is located on the * or 0 button
2. Dial the country code, area code (excluding the first zero) and phone number for the destination you're calling.
   Note: An area code is not required when calling a mobile; however you must exclude the first zero of the mobile number.

For example +61 4XX XXX XXX for an Australian mobile number or +61 2 9XXX XXXX for a Sydney home phone.

How to send an SMS overseas
Enter + followed by country code and mobile number excluding the first zero. For example, to send an SMS to a UK mobile number, enter +44 (mobile number excluding the first zero).

How to send an MMS overseas
Enter + followed by country code and mobile number excluding the first zero. For example, to send an MMS to a SingTel mobile number, enter +65 (mobile number excluding the first zero).

For more information on using your mobile overseas, please visit the Pre-Paid AutoRoam page.

Premium SMS Content

What are Premium Services?
Premium Services or Premium SMS are content or information services provided by a third party other than Optus. You access this content via:

1. Sending an SMS text
2. Data GPRS/WAP, mobile internet download
3. A web site or
4. A phone call, premium IVR

Examples of Premium Services

• Voting for television shows or competitions
• Ring tones
• Wallpapers or pictures
• Mobile phone games
• Psychic news or horoscopes
• Weather and chat services

These services usually start with their own 19 prefix. For a full explanation go to Premium Services

How do I unsubscribe from a Premium Service?
To stop text messages being sent to your phone by a third party you will need to action this directly with the premium service provider. To unsubscribe:

Text STOP to the number you are receiving the messages from.
OR
Call the 1300 number in the text message you are receiving.

Harassing and Nuisance Mobile Calls

At Optus we understand it is distressing to receive harassing and nuisance phone calls. It’s also an offence under the Commonwealth Crimes Act for people to make these types of calls.

What we can do
If you are receiving harassing phone calls, we can take steps to address this through our law enforcement liaison unit. However, if the calls are life threatening, report them immediately to the police.

What you can do
To report harassing phone calls, please follow the steps below:

How to call overseas

Calling from your Mobile
To call overseas from your mobile phone:

1. Press + (on most mobile phones the + symbol is located on the * or 0 button)
2. Enter the country code (refer to the table below for country codes)
3. Enter phone number (minus the 0 if the number starts with 0)

Example: +61 2 9342 5678

International Country Codes