Sending SMS
Troubleshooting: Cannot Send SMS
If you are unsuccessful at sending an SMS message to a local mobile phone, you may receive the following error messages:
| Error Message | What To Do |
| Barring active, call customer service | Contact Customer Service on 1300 300 937. |
| Check operator services | This is due to SMS not being active on your account. To set up this service contact Customer Service on 1300 300 937. |
| Message not sent this time | The message could not be sent due to network congestion and you should try to resend your message at a later time. |
| Message sending failed | Check that your SMSC number is correct. You can locate your SMSC using your handset guide. The SMSC or MCN (Message Centre Number) needs to be set to the number +61411990001. If this is all correct, you then need to determine if your handset is in Mobile Coverage, Barring and Suspension, IMEI Blocked, Fixed Dialling, Sim Security, Faulty Sim, or Blocked Card status. |