FAQs: Pre-Paid Mobile

Talk & Text 4 Less

Click Show Answer next to the question to view the answer.

Q: I've bought my mobile or SIM pack, how do I get connected? Show Answer
A: You can activate online. Otherwise, call us on 1300 555 002 and our customer service staff will get you connected.
Q: I'm with Optus Pre-Paid but want to go on a plan. How do I do this? Show Answer
A: Call Customer Service on 1300 555 002.
Q: Can I transfer credit to someone else? Show Answer
A: Yes, Me2U allows you to transfer credit to another Optus Pre-Paid mobile user. Find out more.
Q: Is there a minimum call balance I need to make and receive calls? Show Answer
A: Yes, you need a 21c minimum call balance.
Q: How can I use my MyTime Money or MyTime minutes? Show Answer
A: You must nominate your 5 Optus landline or mobile numbers. You can also free call 1506 from your mobile to manage your My Time selections.
Q: Can I change my friends or family I register for MyTime? Show Answer
A: You may update any or all of your 5 nominated numbers twice after you connect and twice every time after you recharge. You can also free call 1506 from your mobile to manage your My Time selections.
Q: What happens to my existing Pre-Paid balance when I change calling offers? Show Answer
A: When moving to another calling offer, your existing Pre-Paid balance will be credited over to your new offer. If you have text and/or minutes balance, this may be transferred depending on the calling offer you are moving to. Free call 1505 from your movile to change your rate plan.
Q: What are my maximum balances? Show Answer
A:
Name Max Balance
MyCredit $300
FastCredit $100
MyBonus $1,000
MyTime Money $100
Power Up Money $200
Rev Up Bonus $300
International Zone A 1000 minutes
International Zone B 1000 minutes
International Zone C 1000 minutes
Pre-Paid Money $200
MyTime Minutes 2000 minutes
Rev Up Text 1000 Text
Text Saver 1000 Text
MyData 2000MB

 

Please note: To rollover credit, you must recharge 24 hours or more before your credit expires.

Print this Page