Optus - Personal - Home Phone Plans

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Home Phone

STEP 1: Find out if you are on our network

Transferring your existing home phone number to Optus?
Please provide your current home phone number in the fields below.

Check if you are serviceable

Enter the details of the location where you want the new Optus service.
(*) Required
Is there a phone number at this address? *
Yes	No
What is the address?
Street Number and Name: *	Suburb, State, Postcode: *

(e.g. 18 Palmer Street)	(e.g. North Sydney, NSW, 2060)
	Optus needs to confirm your address

Home Phone plans
Which plan do I need?

Home Phone Plans

Home Phone Plans
Plans	Monthly fee
Home Starter Cap	$29.95 Min cost = $303.46 (12mths plan) - Web exclusive offer
Home Super Cap	$49.95 Min cost = $519.46 (12mths plan) - Web exclusive offer
Home Mega Cap	$89.95 Min cost = $951.46 (12mths plan) - Web exclusive offer

ADDITIONAL ONLINE HOME PHONE SIGN UP REWARD For a LIMITED TIME receive 10% off your Phone monthly access fee for 12 months when you sign up online

Prices based on a agreement term of 12 months

Home Starter Cap Call rates

13/1300 Calls	30c per call
Monthly Included Value	Up to $50 worth of calls
Local Calls	30c per call
National Calls	40c per 30 seconds
Optus GSM Mobile Calls
Non-Optus GSM Mobile Calls
International Calls	18c per minute (UK, Canada, USA, NZ & Rep. of Ireland)
Long Distance Saving Options	WorldSaver WorldSaver Plus
Call Connection (National, Calls to GSM Mobiles & International)	45c per call

'yes' Time @ Home	FREE 20 min calls to Optus GSM mobiles (8pm - midnight)

Home Super Cap Call rates

13/1300 Calls	30c per call
Monthly Included Value	Up to $300 worth of calls
Local Calls	30c per call
National Calls	40c per 30 seconds
Optus GSM Mobile Calls
Non-Optus GSM Mobile Calls
International Calls	18c per minute (UK, Canada, USA, NZ & Rep. of Ireland)
Long Distance Saving Options	WorldSaver WorldSaver Plus
Call Connection (National, Calls to GSM Mobiles & International)	45c per call

'yes' Time @ Home	FREE 20 min calls to Optus GSM mobiles (8pm - midnight)

Home Mega Cap Call rates

Optus GSM Mobile Calls
Monthly Included Value	Up to $500 worth of calls
Local Calls	25c per call
13/1300 Calls	30c per call
National Calls	30c per 30 seconds OR $2.50 cap for 20 minutes, ANYTIME
Non-Optus GSM Mobile Calls
International Calls	18c per minute (UK, Canada, USA, NZ & Rep. of Ireland)
Long Distance Saving Options	WorldSaver WorldSaver Plus
Call Connection (National, Calls to GSM Mobiles & International)	45c per call

'yes' Time @ Home	FREE 20 min calls to Optus GSM mobiles (8pm - midnight)

Important information:
Some customers on the Optus cable network will be supplied with equipment which requires mains and power back up. Please let us know if you are a customer with a serious illness or life threatening condition, if you require disability services, if you have a back-to-base home alarm system or if you require an uninterrupted telephone line. This equipment will remain the property of Optus, may be rented by you and Optus has the right to recover the equipment or charge you if it is not returned if you cancel the service.

Which plan do I need?

"I like a phone package for peace of mind, as well as to make a small amount of calls"

Home Starter Cap

"I use the phone regularly through out the day"

Home Super Cap

"I like to make calls anytime, any day and with not a lot of restrictions so I can have long chats with family and friends "

Home Mega Cap

Month to Month Home Services
At Optus we hear that sometimes customers can’t always commit for a long term. That’s why we have introduced our new Month to Month Home Phone and Broadband plans. Find out more about Month to Month plans.

Only available on the Optus Network. For technical and commercial reasons not all homes can receive all Optus services. Prices are based on a 12 month agreement. Available to Optus Cable and Direct network residential customers with preselected Optus Long Distance and Optus Local for 12 months connection. Optus Cable and Optus Direct services are only available to selected homes in Sydney, Melbourne and Brisbane. Optus Direct services are not available in all areas, or in NT and TAS.

~$20 online sign up bonus available to new residential Optus Telephone customers who sign up online. Applied as a credit to your telephone bill within the first 3 months.

Minimum total cost over 12 months, if paid by direct debit, is $303.46 - Web exclusive offer on Home Starter Cap, $519.46 - Web exclusive offer on Home Super Cap and $951.46 - Web exclusive offer on Home Mega Cap plan, plus additional call charges.

View the Long Distance Saver Plan.

View additional charges and services.

Unfortunately, you are not serviceable for Optus home phone plans at this address. Want to try a new address? Click the Update Service Details link above or check out other Optus products that we can service you with.

View Terms and Conditions

Direct Debit Fee: A $2.20 (inc GST) per month fee may apply if account is not paid by direct debit.

Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won’t charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount.

Credit Card Fee: If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged. This payment processing fee will be shown on your next Optus bill after the payment has been processed. Exemptions may apply.

Australia Post: If you pay your account at an Australia Post outlet, you will be charged an account processing fee of $0.55 (inc GST). From 1 May 2010 the fee for bill payments made via Australia Post will increase from $0.55 to $1.30. To avoid this fee, use an electronic payment option, such as Direct Debit or BPAY® to pay from a cheque or savings account.

Single Bill: Optus reserves the right to move one or more of your services onto a single bill. If your services are on a single bill, it may not be possible to obtain individual bills. A fee may apply if you change your plan before the end of your minimum term. Installation charges may apply. Fee applies if you do not transfer your existing number to Optus and may also apply when you switch from your current provider.

Cancellation: A $199 pro-rata cancellation fee applies if the customer cancels either their local and/or long distance service within the initial 12 month agreement period.

WorldSaver plans can be added or removed at anytime without impacting the Home Cap agreement (only one change per month allowed). Calls will be charged at the applicable WorldSaver rate after the included is reached.

Included value expires at the end of each month and cannot be redeemed for cash. Normal call charges apply after the included value is reached. Included value excludes: International calls (not applicable on Home Mega Cap plan), 19XX calls, calls to MobileSat, Directory Assistance, Operator Service calls, Equipment charges and Home Phone services such as VoiceMail subscription and retrievals and calls made over another carrier’s network (e.g. using an override code); standard rates apply to these call types. The service is not to be used for commercial purposes. Optus Local & Long Distance Fair Go™ policy applies

PensionSaver discount: Eligible customers will receive 10% off the bill per month, up to $15 Inc GST. Discount excludes paper bill fees, financial services fees, bill reprint fees and accrued charges from previous bill.

Calculating time of call: The charging rate of a call is calculated based on the starting time of the call. This may not be the same as the local time at the place from which the call is made.

General: Not available with any other promotional offers except ‘yes’ rewards. ‘yes’ rewards terms and conditions apply. Installation fees may apply to your phone line. If you have or are planning to get a monitored service installed, please advise the Optus Technician at the time of the install. Early disconnection fees apply ($199 pro rata for Optus Local or Long Distance Telephony). All information correct as at 17 May 2009. SingTel Optus Pty Limited trading as Optus Communications 1 Lyonpark Road, Macquarie Park NSW 2113 ABN 90 052 833 208.

A connection fee applies per phone call. Connection fees are included in call caps.

Calls to mobiles on networks in these countries, including calls to some international fixed line numbers which are treated as mobile terminating calls, eg. Personal Numbering Services. These calls will be charged at the applicable rate plus a 30¢ per minute surcharge plus the call connection fee.

Excludes calls to Satellite phones. Optus Local & Long Distance Fair Go™ policy applies.

$5/month with $5 monthly included value. Rates to international destinations from 2c to top 5 countries and 3c to next 5 top countries plus call connection fee

$10/month with $10 monthly included value. Rates to international destinations from 2c to top 8 countries and 2.5c to next 3 top countries plus call connection fee

Includes calls to standard local, national, 13/1300 calls and calls to any Australian GSM mobiles.

Includes calls to standard local, national, 13/1300, international calls and calls to any Australian GSM mobiles.

Only available on the Optus Network. For technical and commercial reasons not all homes can receive all Optus services. 12 month agreement. Available to Optus Cable and Direct network residential customers with preselected Optus Long Distance and Optus Local for 12 months connection. Optus Cable and Optus Direct services are only available to selected homes in Sydney, Melbourne and Brisbane. Optus Direct services are not available in all areas, or in NT and TAS.

10% Online Telephony Reward: Available to new residential Optus Local Access Telephony (LAT) and Local Access Direct (LAD) customers who sign up via Optus online shop to the Home Starter, Home Super or Home Mega Cap plans, on a 12 month agreement. Customers will receive 10% off their Optus telephony monthly access fee only for 12 months. The 10% reward will be applied on the first 12 consecutive bills. If a customer changes to a non-eligible rate plan, e.g. Fusion, or cancels either their Local or Long Distance service within the first 12 bills all reward credits will be forfeited. Reward is not redeemable for cash. Offer may be withdrawn at any time without notice.

Home Phone plans
Which plan do I need?